The free digital assistant for foreigners in Italy

Sportellino is your multilingual digital assistant for everyday life and administrative procedures in Italy. With a chat, the First Steps guide and resources gathered with partner organisations, it helps you understand services, find support and know what to do next. Sportellino is a project of Associazione Buonsenso, a nonprofit association in Rome, Italy.

Sportellino è un progetto dell’Associazione Buonsenso

Sportellino’s services

AI digital assistant

Ask a question in your language. Our digital assistant, powered by European artificial intelligence technology, helps you navigate documents, procedures and services in Italy, with simple explanations and useful guidance on what to do next.

First Steps Guide

Just arrived in Italy? First Steps helps you find your way through the things to do at the start. A practical guide to essential services and initial procedures, helping you begin your new journey with greater clarity.

Useful resources

Find information materials, associations, advice centres and services you can turn to. A collection of resources and support contacts for migrants in Italy, compiled with our partner organisations to help you find the support you need.

The blog

Explore administrative procedures and everyday life in Italy. Articles, explanations and practical guides help you understand documents, processes and services through clear, accessible language.

Passo Passo

In development

Guided help with completing forms and preparing applications, such as the postal kit for a residence permit. Passo Passo will take you through each section, explain what information to enter and help you understand what is required.

Capito!

In development

Your AI document scanner. Take a photo or upload a document: Capito! will help you read, translate and understand it in your language, explaining its contents, stated deadlines and what you are being asked to do.